- Can I modify or cancel the reservation?
We have a very flexible cancellation and modification policy, but always subject to the policy of our suppliers. In the tailor-made routes, depending on the type of trip and the services included, cancellations or modifications can be made with more or less time. These details will be indicated in each particular trip.
- What are the tailor-made or a la carte routes?
They are tour packages designed for you. They can be weekends, routes of several days or just one day. We do not have standard but we do have examples. They include whatever you want. Once we define what you are looking for, we make you a personalized proposal and when you agree, we start the reservations.
- Do I receive any documentation, how and when do I receive it, and what does it consist of?
You will receive a PDF file via email when the purchase is made. This file contains a description of the contracted service, as well as information about the accommodation and contacts of both the hotel and Rutas de Vino.
- Can I book additional activities?
Yes, additional activities, more nights, more wineries, etc. can be added depending on each case. Contact Rutas de Vino who will inform you about the extra cost and availability.
- Can I modify or cancel the reservation?
We have a very flexible cancellation and modification policy, but always subject to the policy of our suppliers.
On tailor-made routes, depending on the type of trip and the services included, cancellations or modifications can be made with more or less time. These details will be indicated in each particular trip.
In the enoshop gift vouchers, once the trip is booked, it can be canceled or modified once without charge and always 48h before departure, except for exceptions that will be indicated at the time of booking. If it is necessary to change the date a second time, a charge of 25€ will be applied as a rebooking fee. Changes with less than 48h are not allowed.
- Can I modify or cancel the reservation?
We have a very flexible cancellation and modification policy, but always subject to the policy of our suppliers.
On tailor-made routes, depending on the type of trip and the services included, cancellations or modifications can be made with more or less time. These details will be indicated in each particular trip.
In the enoshop gift vouchers, once the trip is booked, it can be canceled or modified once without charge and always 48h before departure, except for exceptions that will be indicated at the time of booking. If it is necessary to change the date a second time, a charge of 25€ will be applied as a rebooking fee. Changes with less than 48h are not allowed.
Proyecto financiado por el Fondo Europeo de Desarrollo Regional (FEDER) de la Unión Europea y la Junta de Castilla y León, a través del Instituto para la Competitividad Empresarial de Castilla y León (ICE), con el objetivo de desarrollar la economía digital
Project financed by the European Regional Development Fund (ERDF) of the European Union and the Junta de Castilla y León, through the Instituto para la Competitividad Empresarial de Castilla y León (ICE), with the aim of developing the digital economy.