Is it necessary to take out travel insurance or cancellation insurance?
It is not essential but it is always convenient. We always offer insurance when the trip is confirmed.
How can I pay?
You can pay by credit card or by direct bank transfer (an account number is provided). Payment will be made to Rutas de Vino S.L. Depending on the type of tour, a planning deposit may be requested which will be applied to the final price of the tour. Once you have decided on the tour, we will send you a confirmation form with the payment details and acceptance of the tour conditions. We normally ask for a non-refundable deposit to guarantee the trip and to start with the reservations.
Can I modify or cancel the reservation?
We have a very flexible cancellation and modification policy, but always subject to the policy of our suppliers. In the tailor-made routes, depending on the type of trip and the services included, cancellations or modifications can be made with more or less time. These details will be indicated in each particular trip.
How do I reserve them?
Contact us and once we define what you are looking for, we make you a personalized proposal and when you agree, we send you a reservation form requesting a deposit to guarantee the trip and the acceptance of the conditions of the trip. After we receive it, we start with the reservations. A few days before we request the total payment and we send you the itinerary with all the details confirmed. And enjoy.
What are the tailor-made or a la carte routes?
They are tour packages designed for you. They can be weekends, routes of several days or just one day. We do not have standard but we do have examples. They include whatever you want. Once we define what you are looking for, we make you a personalized proposal and when you agree, we start the reservations.
Is transportation to the destination included in the package?
Unless otherwise indicated, the voucher does not include transportation to the requested destinations or to the various activities contracted.
Can I modify or cancel the reservation?
We have a very flexible cancellation and modification policy, but always subject to the policy of our suppliers.
- The change of date in the gift voucher reservation can be made 48 hours before the confirmed date. This change can be made once free of charge.
- If further changes are required after the first reservation has already been made, the cost of the change of reservation is 25€, always with more than 48h in advance.
- If the cancellation/modification of the reservation is made less than 48 hours in advance, each case will be studied depending on the reason for the cancellation, if not justified by an official certificate, the voucher will be considered as enjoyed.
What are the check-in and check-out times?
Check-in and check-out times are established by the hotel itself. For more information, please contact the selected accommodation.
How do I get to the destination?
Information about the location of the hotel will be provided (address, telephone, etc…). For any questions you can send an email to info@rutasdevino.com, or call +34 947 31 01 26 or ask directly to the hotel.
Is it safe to pay online? Which cards do I use?
Completely secure. All payments are made online through the bank’s secure payment server, without Rutas de Vino being able to access your card details.
